Q: What types of products does Case-Mate manufacture?
A: At Case-mate, it is our goal to make high-quality protective leather cases at an affordable price. As our engineers and designers extend the product line, we intend to preserve the highest level of craftsmanship integrating our designer’s ideas and our customer’s requests.

Q: What type of protection do Case-mate products offer?
A: Our patent pending design combines the unparalled protection of an injection molded, impact resistant plastic shell and rich, genuine leather that when marked or scuffed polishes easily. The result is a case that guarantees full protection against fingerprints, dirt, dust and scratches.

At Case-mate, we are always seeking out the most durable materials to construct innovative products. We design each product with function in mind and with complete access to all controls and features of your MP3 player, laptop or mobile phone products.

Our products are made just one at a time entirely by the hands of trained artisans. Here, there are no assembly lines and no conveyor belts; just talented individuals who take pride in what they do. With precision and accuracy, they carefully create exquisite cases using as many as 16-painstaking steps. The making of Case-mate products is indeed an art. Over the past year, we have built a fine team of craftsmen whose workmanship is unsurpassed.

Q: What types of leathers does Case-mate use?
A: Napa leather, Italian Pebblestone Leather, Carbon Fiber Leather and Croc Embossed Leather.

Napa leather is a supple, yet durable leather that polishes easily with a soft cloth.

Italian Pebblestone leather is a textured, more rugged leather that looks better the more it is used. This classic leather is used in our contemporary product lines creating a luxurious look and feel.

Carbon Fiber Leather is a unique carbon fiber textured leather thats is extremely durable and stylish. Case-mate worked closely with its tanneries to develop a technique for the introduction of planar carbon into the structure of leather. The Carbon acts as a lubricant, enhancing the softness of the leather. The end result is the ultra luxurious Carbon Fiber leather that we use on our products today.

Croc Embossed Leather is the result of Case-mate bringing the unique look of Crocodile Leather onto its unique Italian leather. This allows our cases to have to look and feel of crocodile leathers with the versitility and durability of our Italian Leather.

Q: Does Case-mate guarantee its products?
A: Our guarantee is as firm as our commitment to produce the highest quality products. All Case-Mate products are fully guaranteed against defects in materials or workmanship.

If you are not fully satisfied with the product, you may return it within the first 30 days after the delivery date for a full refund (S&H not included). However, our guarantee is not for the life of the product. As with most products, Case-mate products are not indestructible. Therefore, our guarantee does not cover product damage that may result from normal wear and tear, airline mishandling, or misuse or abuse of the product. Product sold “As-is” or “Discontinued” are not covered by the Case-mate warranty. Case-mate reserves the right to deny the return or refund of any product by any customer for any reason.

Q: How do you recommend I care for the leather?
A: For cleaning surface dirt: use a clean, slightly damp cloth free of chemicals or cleaning solutions to wipe clean.

For minor scuffs: Lightly rub the marks with your fingertips.

For tougher marks: Any common leather care solution (available at most grocery stores, shoes stores and leather goods stores) can be used as a cleaner and as a conditioner. Apply a small amount of solution onto a clean, dry cloth and rub gently into the leather. Work in even strokes to achieve a uniform appearance. When dry, gently buff the leather with a clean, dry cloth.

Q: What is the Case-mate Warranty Policy?

Case-mate offers a 90 Day Limited Warranty on all* products sold. 

All case-mate products are fully guaranteed against defects in materials or workmanship. Our guarantee does not cover product damages that may have result from normal wear and tear or misuse/abuse of the product. Case-mate will not be liable for any indirect, incidental, or punitive damages arising from the use of this product.

Product replacements are only covered by the warranty of initial purchase and do not extend the length of warranty. 

Reseller Purchases: If you purchased the item(s) from an authorized reseller or distributor and the product is defective, please return the product to the reseller for an exchange or refund.  

Important note: The case-mate warranty does not apply to items purchased from eBay or similar auction style merchants, or from merchants that are not authorized resellers or distributors of case-mate products.  For purchases made on Amazon.com, please provide a detailed invoice showing the product was purchased in new condition as the case-mate warranty does not apply to items purchased in used condition.

* The following products have alternate warranty options:

Fuel and Fuel Lite

Case-mate offers a 12 Month Limited Warranty on the Fuel and Fuel Lite products.

All case-mate products are fully guaranteed against defects in materials or workmanship. Our guarantee does not cover product damages that may have result from normal wear and tear or misuse/abuse of the product. Case-mate will not be liable for any indirect, incidental, or punitive damages arising from the use of this product.

Product replacements are only covered by the warranty of initial purchase and do not extend the length of warranty. 

Reseller Purchases: If you purchased the item(s) from a reseller or distributor and the product is defective, please return the product to the retailer for an exchange or refund.  

go Bare and Clear Armor

Your go Bare or Clear Armor purchase includes a Lifetime Replacement Guarantee. We understand the significant investment you have made in your device the importance of protecting it.

The case-mate go Bare and Clear Armor Lifetime Replacement Guarantee:

Straight forward and simple - If your go Bare or Clear Armor ever becomes scratched, torn, or damaged in any way while protecting your device, we will replace the go Bare or Clear Armor, for as long as you own your device.  Proof of purchase and return of original product are required.

The Lifetime Warranty Guarantee does not cover damage to the Armor as a result of installation errors.  This includes bubbles under the go Bare or Clear Armor film, as well as incorrect alignment of the shield on your device. Important: Please read the application instructions carefully before installing your go Bare or Clear Armor.

In the event that your go Bare or Clear Armor product has been discontinued by case-mate, we will offer a case-mate.com exchange by applying the original purchase price paid for the product to any in stock item.  No warranty refunds will be issued.

Reseller Purchases: If you purchased the item(s) from a reseller or distributor and the product is defective, please return the product to the retailer for an exchange or refund.

Note: Case-mate's liability does not extend beyond the product sold.

Bounce or Pong cases***